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Pre-hire assessments for high-volume hiring

CVs don't predict performance. Simulations do.

ThriveMap replaces guesswork with day-in-the-life assessments. Candidates see the real job. You see who's actually ready — before the first interview.

Not ready for a demo? Build a sample assessment in 5 minutes

Customer Service · Retail
Live 08 / 15
Hi, I ordered a dress but the wrong size arrived. I need it by Saturday for an event. Can you help?
Returns usually take 5–7 working days, so a replacement won't arrive in time.
The order is #BR-48217. Also, do I have to pay return postage since this wasn't my fault?
Our returns page explains the postage rules for different situations.
A difficult customer
A customer enters the store and says the shop is a mess. It's a disgrace. What do you do?
Tell them it's been busy and you haven't had time to clean it yet.
Tell them it doesn't effect the clothes.
Apologise, and ask what has brought them into the store today.
Worst Service Ever!
A customer messages support, furious that their order hasn't arrived after three weeks and no one has replied to their emails. They're demanding an immediate refund. How should the agent respond? Put these options in order with the best option first:
Acknowledge the frustration and apologise sincerely
Look up the order and explain what went wrong
Confirm next steps and a clear timeline
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Hiring at scale with ThriveMap —

A CV tells you who someone has been. It doesn't tell you whether they'll show up on Tuesday.

For frontline roles, what's on a CV is a poor predictor of who'll succeed — and AI-written applications have made it worse. Hiring teams now spend hours screening candidates who interview well and quit in week three.

Three steps from job description to a hire who stays.

01

Build the assessment

Choose from validated scenarios for your industry, or work with our team to map the realities of your specific role. Most assessments are live within a week.

02

Candidates see the real job

Applicants experience day-in-the-life scenarios — the moments that actually decide whether someone thrives or churns. Self-deselection happens naturally.

03

You interview only the strong fits

Each candidate gets a job-fit score backed by behavioural data. Your team spends interview time on people who've already shown they can do the work.

Better hires, fewer interviews, lower attrition.

40 %
Reduction in early attrition across high-volume operations roles.
3 X
Improvement in hiring manager satisfaction year-on-year.
12 min
Median candidate completion. Predictive without high drop-off.
We went from drowning in phone screens to only interviewing people we already knew were a strong fit. Hiring manager satisfaction is through the roof, and our recruiters got their afternoons back.

Purpose-built for frontline hiring.

See what realistic hiring actually looks like.

A 30-minute call with someone who's set up assessments for organisations like yours. No slide deck — just your roles, your pipeline, and what good hiring looks like at your scale.