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The product · Realistic Job Assessments

Show candidates the real job before day one.

A ThriveMap assessment is a simulation of the role itself — the scenarios, the tasks, the trade-offs, the moments that decide whether someone thrives or churns. Candidates self-select. Your team interviews only the strong fits.

Validated for the role 12 min, on any device
Customer Service · Retail
Live 08 / 15
Hi, I ordered a dress but the wrong size arrived. I need it by Saturday for an event. Can you help?
Returns usually take 5–7 working days, so a replacement won't arrive in time.
The order is #BR-48217. Also, do I have to pay return postage since this wasn't my fault?
Our returns page explains the postage rules for different situations.
A difficult customer
A customer enters the store and says the shop is a mess. It's a disgrace. What do you do?
Tell them it's been busy and you haven't had time to clean it yet.
Tell them it doesn't effect the clothes.
Apologise, and ask what has brought them into the store today.
Worst Service Ever!
A customer messages support, furious that their order hasn't arrived after three weeks and no one has replied to their emails. They're demanding an immediate refund. How should the agent respond? Put these options in order with the best option first:
Acknowledge the frustration and apologise sincerely
Look up the order and explain what went wrong
Confirm next steps and a clear timeline
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53%

Three things that actually predict performance.

Read, watch, rank, decide

A ThriveMap assessment is something candidates do, not a quiz they answer. Scenarios, tasks, exercises, video moments and free-response tasks are chosen because they mirror the work, and because each format predicts something specific. It's why drop-off is low and signal is high.

Predictive scoring

Each candidate's responses are scored against the behavioural patterns of people who succeed in the role, and benchmarked against a real-time norm group of other applicants. You see a fit score, the dimensions behind it, and the answers that drove it - never a black box.

Built for speed, not rushed

Bespoke assessments launch in weeks, not the quarters traditional validated assessments take. And once they're live, scoring and scenarios can be tuned without a re-launch, so the assessment gets sharper as you hire.

An assessment engineered for your roles, not bolted on to them.

We don't sell a screening tool off the shelf. We design one with your role experts, pre-validate it before launch, and keep it tuned to your hiring outcomes, so every decision is consistent, defensible, and grounded in the actual work.

The Calibration Funnel
FIG. 01 · ASSESSMENT DESIGN & VALIDATION
Raw candidate signal noisy · CV-based · inconsistent Calibrated decisions consistent · valid · defensible STEP 01 Role incumbents · experts 01 Job Analysis what the role actually requires STEP 02 Hiring manager consensus 02 Expert Review fair · accurate · pre-validated STEP 03 Performance · retention data 03 Outcome Validation tuned by what actually works
STEP 01

Built on the work, by the people who do it

Role incumbents and operational experts define what actually predicts success. Not a generic competency framework - your work, in your words.

STEP 02

Pre-validated before a single candidate sees it

Hiring managers and role experts review the assessment for fairness, accuracy and fit. The result is consistent scoring, defensible against challenge, and tested before launch.

STEP 03

Re-tuned by real hiring outcomes

Performance and retention data feed back into the model. The assessment doesn't sit still, it gets sharper with every hire you make.

What candidates actually do.

A ThriveMap assessment isn't a quiz. It's a structured walk through realistic moments from the job — and the act of completing it tells candidates as much as it tells you.

01

Invitation

Single link, mobile-friendly. No login, no download. Candidates can start within seconds of receiving the invite.

Seconds to start
02

Day-in-the-life scenarios

Realistic moments from the role. Candidates read, watch, rank, and respond. Some have clear right answers; most reveal preference, judgement, and self-awareness.

The core of the experience
03

Realistic job preview

Throughout the assessment, candidates experience examples of the situations, decisions and challenges they'll encounter in the role.

Short and structured
04

Informed decision

Candidates decide whether the role is right for them, while employers receive objective hiring insights.

Before they progress

A score for the role, not for the person.

  • One fit score per candidate

    A single number from 0–100 representing how this candidate is likely to perform in this role.

  • Dimension breakdown

    The behavioural and judgement dimensions behind the score — pace, accuracy, customer-orientation, follow-through, and the trade-offs each candidate made.

  • The actual answers

    Every scenario response, every ranked list, every free-response sentence. The score is auditable — never a black box.

  • Recommended next step

    For each candidate, a clear guide: interview, hold, or politely decline. With the reasoning behind it.

Plug into the ATS you already use.

ThriveMap sits where the screen used to. Candidates are invited automatically; scores arrive back in your ATS as part of the candidate record. No spreadsheets, no parallel inbox.

Workday
API integration · scores on candidate record
Greenhouse
Native integration · stage-triggered invites
Eploy
Native integration · scores on candidate record
Workable
Native integration · scores on candidate record
Pinpoint
Native integration · stage-triggered invites

Already on a different ATS? See the full integration list →

96%
Reduction in time to fill warehouse operative roles.
$1.1M
Annual cost saved through reduced attrition on technician hiring.
1.5M+
Assessments completed across high-volume hiring teams.
Our employee retention rate has significantly improved since implementing ThriveMap, proving its effectiveness in helping us hire better-fit candidates.

Try a real assessment yourself.

Tell us what roles you're hiring for and we'll show you exactly how ThriveMap could help you attract, assess and hire the right people.

1.5M+
assessments completed by candidates to date.