Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
Best recruitment methods for call centres
Call centers are the backbone of customer service for many businesses, handling a myriad of enquiries and concerns daily. However, the traditional recruitment methods used by most call centers often fall short, leading to challenges such as high attrition rates and mismatched skill sets among employees. Pitfall of current call centre recruitment methods At the […]
Navigating Recruitment Technology Compliance: How to Future-Proof your Investment
Recruitment technology is rapidly evolving and regulators across the world are playing catch up to ensure candidates are getting a fair experience. This article discusses the key considerations that you, as a recruitment leader, must consider before investing in new tools, to both future-proof from impending regulations and to uphold equality, inclusion, and diversity in […]
Skills-Based Hiring: What You Need to Know
In the rapidly evolving job market, skills-based hiring is becoming increasingly significant, heralding what some call the “death of the degree.” With technology advancing at breakneck speed, employees find themselves in a constant cycle of acquiring new skills to stay relevant. This shift has led many job seekers and employers alike to prioritize skills and […]
Try This Candidate Testimonial Template & Get Rave Hiring Reviews
Imagine this: A potential candidate is browsing your company’s career page, intrigued by the career opportunities and the culture you’re promoting. They’re impressed by what they see, but they’re worried that the hiring process is going to be long and cumbersome. Before applying for a job, they need something more convincing: powerful candidate testimonials. Let’s […]
Hospitality Recruiting Strategy: 15 Tips to Improve Your Hiring
In the fast-paced realm of hospitality, where seasonality, diverse roles, and fierce competition for talent are constants, crafting an effective recruitment strategy demands a tailored and nuanced approach. The unique challenges posed by the industry’s dynamic nature necessitate a specialised methodology to not only attract but also retain skilled staff. This step-by-step guide unveils the […]
How to Hire Warehouse Operatives: Best Practice Process
The demand for warehouse operatives has never been higher, presenting a unique set of challenges for hiring managers to differentiate the role and company in the hiring process. In this article, we delve into the best practices essential for the recruitment of warehouse operatives. 1. Agree your hiring criteria Embark on your warehouse hiring journey […]
How to avoid unconscious bias with skills-based testing
Unconscious bias isn’t always loud — it often hides inside good intentions. It lives in the assumptions behind a “gut feeling”, in the comfort of a familiar background, or in the small design choices that decide who gets seen and who gets sidelined. The paradox is this: even when organisations move to skills-based testing to […]
High Volume Contact Centre Recruitment: Best Practice Process
High churn, poor candidate experience, and elevated costs can all be symptoms of a recruitment process that needs reviewing and updating. In this article, Chris Platts, CEO of ThriveMap, walks you through a step-by-step process to streamline your contact centre staff recruitment, offering tips to cut costs, optimise hiring efficiency, prioritise an exceptional candidate experience, […]
5 High-Volume Hiring Set Up Essentials
Effective high-volume hiring demands meticulous organisation and strategic planning. In this guide, we explore the five essential components crucial for successful high-volume recruitment. Let’s dive into the details. 1) Choose an ATS set up for high volume hiring Selecting the appropriate Applicant Tracking System (ATS) is pivotal for successful high-volume hiring. While managing candidates via […]