Field notes on hiring people for frontline work.
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How to retain frontline workers
Struggling with high staff turnover? Are potential hires vanishing from your recruitment process? Spending countless hours screening applications for the same roles? If you answered yes to any of the above, it’s a telltale sign that points to a deeper issue: a leaky recruitment process. Frontline workers serve as the backbone of most businesses, ensuring […]
2023 guide to what frontline candidates expect from pre-hire processes
Candid feedback often surfaces on platforms like Glassdoor, where candidates freely share their experiential discontent. Some of these reviews can carry a real sting. You can’t always please everyone. But it is important to be able to identify potential vulnerabilities within your pre-hire process to avoid unfavourable reviews that could potentially tarnish your company’s reputation. […]
What candidates really think of gamified job assessments
We recently conducted a survey involving 1,000 recently hired individuals, seeking their insights on various recruitment practices. You can download a copy of the Candidate Expectations vs Reality Market Report here: thrivemap.io/candidate-expectations-gap-report/. One of the key themes we explored was the use of Game-Based Job Assessments. Gamified tests incorporate game elements. In recent years, they […]
Six industry reactions to ‘Mind the Candidate Expectation Gap’ Market Report
In today’s fast-paced and ever-evolving job market, the alignment between employee expectations and workplace realities has become an increasingly vital aspect of talent management. ThriveMap’s recent publication Mind the Candidate Expectation Gap Market Report, has captured the attention of industry influencers and professionals alike. We’ve gathered snippets of reactions and viewpoints shared by prominent figures […]
Call Center Pre Employment Assessments: How to Use them effectively
Call centers are the backbone of customer service for many companies. These centers are responsible for answering customer queries, resolving their issues, and ensuring their satisfaction. To ensure that the right candidates are hired for these critical roles, call center pre-employment assessments are becoming increasingly popular. In this post, we’ll define what call center pre-employment […]
Call Center Hiring: The Ultimate Guide
Call Center hiring is busy right now because the call center industry is a rapidly growing sector in both the US and UK, and the demand for skilled call center agents is increasing. According to the 2021 US Contact Center Decision Makers’ Guide, 71% of contact centers in the US anticipate an increase in call […]
Glossary: Pre-employment assessment definitions and related terms
Welcome to ThriveMap’s glossary of pre-employment assessment terms. Here we have defined 60+ industry terms into three categories: How many of the terms do you know? The essentials Pre-employment assessment: A pre-employment assessment is an evaluation or test that employers use to gather information about job candidates before making a hiring decision. These assessments are […]
How To Implement A Practical Work Assessment In Your Recruitment Strategy
The recruitment process in any organisation can be long and drawn out, often with many different stages involved before finding the right candidate. Implementing a practical work assessment can help speed up this process and improve your chances of finding the best person for the job. With a majority of candidates (68%) believing that a […]
We used ChatGPT to predict the future of recruitment – it didn’t disappoint
Ok so not exactly, BUT we did use ChatGPT as a bit of a science experiment to determine whether or not the ‘tool du jour’ was worth its salt….so our Marketing team popped a few questions into ChatGPT and the answers we received were pretty darn accurate! Question #1: What role do real-life assessments play […]