Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
Call Center Pre Employment Assessments: How to Use them effectively
Call centers are the backbone of customer service for many companies. These centers are responsible for answering customer queries, resolving their issues, and ensuring their satisfaction. To ensure that the right candidates are hired for these critical roles, call center pre-employment assessments are becoming increasingly popular. In this post, we’ll define what call center pre-employment […]
Call Center Hiring: The Ultimate Guide
Call Center hiring is busy right now because the call center industry is a rapidly growing sector in both the US and UK, and the demand for skilled call center agents is increasing. According to the 2021 US Contact Center Decision Makers’ Guide, 71% of contact centers in the US anticipate an increase in call […]
Glossary: Pre-employment assessment definitions and related terms
Welcome to ThriveMap’s glossary of pre-employment assessment terms. Here we have defined 60+ industry terms into three categories: How many of the terms do you know? The essentials Pre-employment assessment: A pre-employment assessment is an evaluation or test that employers use to gather information about job candidates before making a hiring decision. These assessments are […]
Ecological Validity in Job Assessments: Key Tips & Examples
Introduction Ecological validity refers to the extent to which the results of a study or assessment can be generalized to real-world settings or situations. In psychology, it is particularly important to ensure that the experimental conditions, tasks, or measurements used in research accurately represent the real-world context they are intended to simulate. In the context […]
Mastering Assessment Centers: Your Ultimate Guide to Finding Top Hires
Assessment centers are a popular tool used by organizations to evaluate job candidates. They involve a series of structured exercises and simulations designed to measure a candidate’s skills, knowledge, and abilities related to the job. In this post, we will explore what assessment centers are, the different types, top tips for running them, and considerations […]
11 ways to reduce the attrition rate in your call centre
The employee attrition rate in a call centre can have a significant impact on the success and profitability of an organisation. A high staff turnover can be costly, time consuming and disruptive to business operations. It is therefore essential for organisations to take proactive steps to reduce their attrition rate. This article will provide practical […]
5 signs you need to change your pre-employment assessment solution
If you’re currently using a pre-hire assessment, you may need an upgrade. Recognize any of the signs below? If yes, then it’s time to consider upgrading. 1. You’re not seeing value against your hiring goals Your hiring goals may involve improving employee retention, improving new hire performance, or reducing the length of the hiring process. […]
How To Implement A Practical Work Assessment In Your Recruitment Strategy
The recruitment process in any organisation can be long and drawn out, often with many different stages involved before finding the right candidate. Implementing a practical work assessment can help speed up this process and improve your chances of finding the best person for the job. With a majority of candidates (68%) believing that a […]
We used ChatGPT to predict the future of recruitment – it didn’t disappoint
Ok so not exactly, BUT we did use ChatGPT as a bit of a science experiment to determine whether or not the ‘tool du jour’ was worth its salt….so our Marketing team popped a few questions into ChatGPT and the answers we received were pretty darn accurate! Question #1: What role do real-life assessments play […]