Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
ThriveMap Release 4.0: New Dashboard to Enhance Recruiter Experience
ThriveMap understands the critical role that recruiter experience plays in a successful hiring strategy. That’s why we’re thrilled to introduce our latest updates to our ThriveMap recruitment technology tool, fueled by the power of big data. These updates are designed to improve the insights that recruiters and hiring managers can use when analyzing assessment performance. […]
Smarter Recruitment: New Candidate Commute Calculator Question Type
Location, location, location When it comes to certain jobs, location plays a crucial role. Having employees who live in close proximity to their workplace ensures that they can fulfill their responsibilities effectively. As experts in pre-hire assessments, the ThriveMap team collaborates closely with our customers to understand their challenges and needs. So, when one of […]
AI Bias in Hiring: What You Need to Know
Artificial Intelligence (AI) has transformed hiring by automating tasks like resume screening, candidate selection, and interviewing. AI-powered systems promise to reduce bias, increase efficiency, and deliver better hiring outcomes. However, AI is imperfect and can be biased if incorrectly designed and trained. In this article, we’ll define AI bias in hiring, explore the different types […]
Typing Tests for Call Centers: A Comprehensive Guide
Imagine a world where call center staff consistently exceed customer expectations, new hires flourish, and staff turnover rates plummet. The secret? Implementing typing tests as a mandatory component of the hiring process! Call centers can harness the power of these tests to boost customer satisfaction, skyrocket their hiring success, and curb the dreaded employee churn. […]
Ecological Validity in Job Assessments: Key Tips & Examples
Introduction Ecological validity refers to the extent to which the results of a study or assessment can be generalized to real-world settings or situations. In psychology, it is particularly important to ensure that the experimental conditions, tasks, or measurements used in research accurately represent the real-world context they are intended to simulate. In the context […]
Mastering Assessment Centers: Your Ultimate Guide to Finding Top Hires
Assessment centers are a popular tool used by organizations to evaluate job candidates. They involve a series of structured exercises and simulations designed to measure a candidate’s skills, knowledge, and abilities related to the job. In this post, we will explore what assessment centers are, the different types, top tips for running them, and considerations […]
11 ways to reduce the attrition rate in your call centre
The employee attrition rate in a call centre can have a significant impact on the success and profitability of an organisation. A high staff turnover can be costly, time consuming and disruptive to business operations. It is therefore essential for organisations to take proactive steps to reduce their attrition rate. This article will provide practical […]
5 signs you need to change your pre-employment assessment solution
If you’re currently using a pre-hire assessment, you may need an upgrade. Recognize any of the signs below? If yes, then it’s time to consider upgrading. 1. You’re not seeing value against your hiring goals Your hiring goals may involve improving employee retention, improving new hire performance, or reducing the length of the hiring process. […]
Forecasting Employee Attrition: How to Get Ahead of the Curve
Employee attrition can be costly for any business. It can mean losing key talent, and it can also come with hefty recruitment fees. In order to ensure that your organization’s attrition rate is as low as possible, you must be able to accurately forecast employee attrition. But how do you do this? Let’s take a […]