Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
Workforce Planning: The Ultimate Guide
Evolving organisations typically walk a thin tightrope between the twin dangers of overstaffing and understaffing. If there are too many staff members, your company will become bloated, losing profit on unnecessary salary costs. Too few, and you can’t sustain growth or struggle to keep up with demand. We’ve prepared the ultimate guide to staff planning, […]
Preboarding: 8 Steps To Deliver An Awesome Experience
Investing in creating an excellent preboarding process is just as important as onboarding your new employees to improve new hire performance and reduce attrition. Candidates are applying for more jobs than ever before. As such it’s more likely that your candidate may still be engaged in other recruitment processes even after they’ve accepted a position […]
Employee Value Propositions: 14 Great Examples
The best employee value propositions (EVPs) resonate with us. In physics, resonance happens when one system matches the natural frequency of another, thus amplifying it. If I pushed you on the swing when you were about to move forward, you would go higher. I matched your natural frequency, so the force I applied amplified you. […]
The 8 Best Recruitment Videos Ever Made (Statistically)
There are a ton of great recruitment videos to inspire you. But which ones get the most traction with candidates? Glad you asked. We’ve compiled a list of the top 8 recruiting videos ever made by conducting hours of research and analysis into candidate reach, traction and mitigating for company size (see our Methodology below). […]
Recruitment strategy: 7 essential things to include
Picture this scenario. You’ve just stepped into a new role as head of talent acquisition. It’s day one and you’re called into a meeting with the exec team – you don’t know much about the business yet but you’re keen to learn. The CEO asks you straight up, “What’s your recruitment strategy?” What do you […]
Skills for retail jobs: 8 attributes to look for
Unlike other industries, the skills most predictive of success for retail jobs are mostly behaviour-based. Like other customer-facing jobs, attitude is typically more important than aptitude, and because of this, assessing candidates against those requirements can be challenging. Like other high-volume hiring sectors, retail hiring is being improved with recruitment automation software, such as realistic […]
Peer interview process: how to create a great one
Peer interview questions remain one of the most valuable ways of getting to know a prospective candidate. In a peer interview, the candidate can ask existing employees questions about the company and job. The hiring manager can then observe whether the applicant will work well with the team and peer group they’re hiring into. This […]
36 Key Characteristics to Look for When Hiring
Whether recruiting a start-up or a large corporation, getting hiring right can make an enormous difference to your business’s success. Even with the most effective hiring process, it is unlikely that you’ll find a candidate with everything you are looking for. Still, there are some universally positive characteristics to look for when hiring. These must-have […]
Unusual Customer Service Skills to look for When Hiring
Great customer service reps can be hard to find. In order to assess them effectively, you need to understand what an excellent customer service agent looks like and what universally good customer service skills to look for. This means having a list of customer service skills and characteristics that indicate success in the role. In […]