Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
Skills-Based Hiring: What You Need to Know
In the rapidly evolving job market, skills-based hiring is becoming increasingly significant, heralding what some call the “death of the degree.” With technology advancing at breakneck speed, employees find themselves in a constant cycle of acquiring new skills to stay relevant. This shift has led many job seekers and employers alike to prioritize skills and […]
Hospitality Recruiting Strategy: 15 Tips to Improve Your Hiring
In the fast-paced realm of hospitality, where seasonality, diverse roles, and fierce competition for talent are constants, crafting an effective recruitment strategy demands a tailored and nuanced approach. The unique challenges posed by the industry’s dynamic nature necessitate a specialised methodology to not only attract but also retain skilled staff. This step-by-step guide unveils the […]
How to avoid unconscious bias with skills-based testing
Unconscious bias isn’t always loud — it often hides inside good intentions. It lives in the assumptions behind a “gut feeling”, in the comfort of a familiar background, or in the small design choices that decide who gets seen and who gets sidelined. The paradox is this: even when organisations move to skills-based testing to […]
High Volume Contact Centre Recruitment: Best Practice Process
High churn, poor candidate experience, and elevated costs can all be symptoms of a recruitment process that needs reviewing and updating. In this article, Chris Platts, CEO of ThriveMap, walks you through a step-by-step process to streamline your contact centre staff recruitment, offering tips to cut costs, optimise hiring efficiency, prioritise an exceptional candidate experience, […]
5 High-Volume Hiring Set Up Essentials
Effective high-volume hiring demands meticulous organisation and strategic planning. In this guide, we explore the five essential components crucial for successful high-volume recruitment. Let’s dive into the details. 1) Choose an ATS set up for high volume hiring Selecting the appropriate Applicant Tracking System (ATS) is pivotal for successful high-volume hiring. While managing candidates via […]
How to achieve hiring criteria alignment in the recruitment process
Ensuring alignment among stakeholders on hiring criteria is paramount for an efficient, equitable, and successful recruitment process. Misalignment can lead to hiring the wrong candidates or erroneously rejecting strong candidates, resulting in prolonged hiring timelines and unnecessary friction. Here, Chris Platts, CEO at ThriveMap, talks through a streamlined approach to achieve alignment among different stakeholders: […]
How to design an inclusive and effective graduate recruitment process
Graduate roles differ significantly across companies and even within various departments of an organisation. Successfully identifying the right-fit graduates hinges on a robust recruitment process. This process not only assists internal teams in clarifying their needs but also ensures candidates have realistic expectations about their roles from the start. Chris Platts, CEO and founder of […]
Top 6 skills-based testing tools to incorporate into your hiring process
Skills-based hiring is proven to enhance candidate experience, promote diversity, and reduce turnover. Despite its advantages, organisations often struggle to implement skills-based testing in the hiring process at scale. To help you get started, we have assembled a list of the top skills-based hiring tools to use and explore: 1. Realistic Job Assessments: ThriveMap.io ThriveMap […]
Three example best practices to elevate your candidate experience
Looking to improve your candidate experience? You’re in the right place. In this article, we’ve compiled three “best practice” examples implemented by hiring teams to improve candidate experience. But first, we’ll define what candidate experience is and explore its significance in achieving a well-oiled recruitment machine. Let’s go. What is candidate experience, and why does […]