Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
Mitie’s new approach to prison recruitment: Solving prison service attrition challenges with Realistic Job Assessments
The UK prison service is grappling with persistent recruitment and retention issues that undermine workforce stability and operational efficiency. Attrition rates reached 13.4% as of June 2023, highlighting the urgent need for innovative hiring practices. The expectation gap challenge The Efficiency Spotlight Report from the Criminal Justice Joint Inspection highlights critical challenges in the prison […]
Enhancing entry-level hiring with Realistic Job Assessments at goeasy
goeasy, a leading provider of consumer loans in Canada, aimed to transform their entry-level hiring process and selected ThriveMap’s pre-hire assessment tools. In this interview, Mark Michel, goeasy’s Retail Talent Acquisition Manager shares how incorporating Realistic Job Assessments into their entry-level hiring process has transformed their recruitment strategy. Here’s what he had to say: Q: […]
Best recruitment methods for call centres
Call centers are the backbone of customer service for many businesses, handling a myriad of enquiries and concerns daily. However, the traditional recruitment methods used by most call centers often fall short, leading to challenges such as high attrition rates and mismatched skill sets among employees. Pitfall of current call centre recruitment methods At the […]
Navigating Recruitment Technology Compliance: How to Future-Proof your Investment
Recruitment technology is rapidly evolving and regulators across the world are playing catch up to ensure candidates are getting a fair experience. This article discusses the key considerations that you, as a recruitment leader, must consider before investing in new tools, to both future-proof from impending regulations and to uphold equality, inclusion, and diversity in […]
How to avoid unconscious bias with skills-based testing
Unconscious bias isn’t always loud — it often hides inside good intentions. It lives in the assumptions behind a “gut feeling”, in the comfort of a familiar background, or in the small design choices that decide who gets seen and who gets sidelined. The paradox is this: even when organisations move to skills-based testing to […]
High Volume Contact Centre Recruitment: Best Practice Process
High churn, poor candidate experience, and elevated costs can all be symptoms of a recruitment process that needs reviewing and updating. In this article, Chris Platts, CEO of ThriveMap, walks you through a step-by-step process to streamline your contact centre staff recruitment, offering tips to cut costs, optimise hiring efficiency, prioritise an exceptional candidate experience, […]
5 High-Volume Hiring Set Up Essentials
Effective high-volume hiring demands meticulous organisation and strategic planning. In this guide, we explore the five essential components crucial for successful high-volume recruitment. Let’s dive into the details. 1) Choose an ATS set up for high volume hiring Selecting the appropriate Applicant Tracking System (ATS) is pivotal for successful high-volume hiring. While managing candidates via […]
How to achieve hiring criteria alignment in the recruitment process
Ensuring alignment among stakeholders on hiring criteria is paramount for an efficient, equitable, and successful recruitment process. Misalignment can lead to hiring the wrong candidates or erroneously rejecting strong candidates, resulting in prolonged hiring timelines and unnecessary friction. Here, Chris Platts, CEO at ThriveMap, talks through a streamlined approach to achieve alignment among different stakeholders: […]
How to design an inclusive and effective graduate recruitment process
Graduate roles differ significantly across companies and even within various departments of an organisation. Successfully identifying the right-fit graduates hinges on a robust recruitment process. This process not only assists internal teams in clarifying their needs but also ensures candidates have realistic expectations about their roles from the start. Chris Platts, CEO and founder of […]