Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
Why Not All Realistic Job Assessments Are Equal
You set up a realistic job assessment for your latest open role. Candidates log in, answer a few scenario-based questions, and receive a score. You get a neat dashboard showing who performed best. The process feels efficient. But are you actually evaluating if the candidate fits the reality of the job, or are you just […]
7 hiring mistakes that lead to the wrong sales hires
Over half of early sales attrition is driven by fixable hiring process issues. Most poor sales hires are not down to bad candidates. They are the predictable result of how the hiring process is designed, especially for entry level roles where speed and volume matter. Here are the seven mistakes we see most often and […]
The hidden “tests” candidates face — and why entry-level hiring needs proper processes
A guide to fair, consistent, and predictive selection methods for entry-level hiring. Every week another Reddit post goes viral, exposing the strange, improvised “tests” candidates face. And this week, one Reddit post summed up the whole problem in a single screenshot. A hiring manager proudly described their “punctuality test”: They join a Zoom call 15 […]
The 4 biggest mistakes recruiters make when using personality tests for hiring
Personality tests can be useful tools in the right context. They offer structure, they give teams a shared language, and they can help people understand how they prefer to work. But when recruiters start using personality tests for hiring — especially as part of high-volume or frontline recruitment — things often go wrong. Misinterpretation, overconfidence […]
How to identify quality candidates (and why it’s not about who looks best on paper)
Hiring at scale can feel like a gamble. The CV looks strong, the interview goes well, they start. Then three weeks later, the person quits, underperforms, or just wasn’t the right fit. Identifying quality candidates is essential to long-term profitability. The cost of a bad hire in the UK ranges from 1.5 to 4 times the […]
8 Best Video Interview Software Tools to Streamline Hiring
Introduction Hiring top talent has never been more competitive, or more virtual. With distributed teams and busy schedules, video interview software has become an essential tool for recruiters, hiring managers, and HR professionals looking to evaluate candidates efficiently while delivering a great experience. In this post, we’ll cover the 8 best video interview tools, explain […]
Is your pre-hire assessment predictive of performance?
Most hiring assessments claim to be science-backed. But how many truly predict performance? From personality profiles to gamified puzzles, pre-hire assessments have exploded in popularity. But for all the bells and buzzwords, most have a fundamental problem: they aren’t actually predictive of on-the-job performance. And if they’re not measuring what success looks like in your […]
Zero-Hours Contract Hiring Practices: Why Businesses Must Rethink Overhiring in UK Employment Reforms
Zero-hours contracts have long been a go-to solution for businesses needing seasonal or flexible workers in a broad range of industries, including hospitality, healthcare, and retail. An estimated 1.1 million people in the UK are currently engaged under these contracts, with numbers rising sharply during peak hiring seasons. However, regulatory changes are set to challenge […]