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Field notes on hiring people for frontline work.

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Quality of Hire

7 hiring mistakes that lead to the wrong sales hires

Over half of early sales attrition is driven by fixable hiring process issues. Most poor sales hires are not down to bad candidates. They are the predictable result of how the hiring process is designed, especially for entry level roles where speed and volume matter. Here are the seven mistakes we see most often and […]

Emily Hill 8 January 2026 4 min
Quality of Hire

How to identify quality candidates (and why it’s not about who looks best on paper)

Hiring at scale can feel like a gamble. The CV looks strong, the interview goes well, they start. Then three weeks later, the person quits, underperforms, or just wasn’t the right fit. Identifying quality candidates is essential to long-term profitability. The cost of a bad hire in the UK ranges from 1.5 to 4 times the […]

Emily Hill 18 August 2025 3 min
Quality of Hire

5 High-Volume Hiring Set Up Essentials

Effective high-volume hiring demands meticulous organisation and strategic planning. In this guide, we explore the five essential components crucial for successful high-volume recruitment. Let’s dive into the details. 1) Choose an ATS set up for high volume hiring Selecting the appropriate Applicant Tracking System (ATS) is pivotal for successful high-volume hiring. While managing candidates via […]

Emily Hill 15 December 2023 3 min
Quality of Hire

How to Hire Emotionally Intelligent People: Lap of Love Spotlight

It’s said that there are nine categories of intelligence. This means that while some individuals might excel in the structured world of mathematics, others will master more physical tasks, and so on. When it comes to recruiting people with certain forms of intelligence, one type of intelligence isn’t easy to identify from screening a CV […]

Emily Hill 31 October 2023 3 min
Quality of Hire

Quality of hire: how to effectively measure it

The recent Talent Benchmarking Report indicates that just 23% of recruiters measure their quality of hire. In recruitment, “quality” is often seen as being ambiguous; after all, isn’t everyone’s idea of quality subjective? But it doesn’t need to be elusive. If you know what to measure, it’s simple to track. And when it’s recorded accurately […]

Chris Platts 22 July 2020 8 min