Field notes on hiring people for frontline work.
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Mitie’s new approach to prison recruitment: Solving prison service attrition challenges with Realistic Job Assessments
The UK prison service is grappling with persistent recruitment and retention issues that undermine workforce stability and operational efficiency. Attrition rates reached 13.4% as of June 2023, highlighting the urgent need for innovative hiring practices. The expectation gap challenge The Efficiency Spotlight Report from the Criminal Justice Joint Inspection highlights critical challenges in the prison […]
How to find out what’s causing high staff turnover
In the fast-paced world of high-volume recruitment, recruiters often find themselves caught in a whirlwind of high staff turnover. The churn can be so swift and relentless that continually needing to fill a leaking bucket of candidates for the same roles becomes a monotonous and bewildering task. However, amid this frustration, the actual root cause […]
How to retain frontline workers
Struggling with high staff turnover? Are potential hires vanishing from your recruitment process? Spending countless hours screening applications for the same roles? If you answered yes to any of the above, it’s a telltale sign that points to a deeper issue: a leaky recruitment process. Frontline workers serve as the backbone of most businesses, ensuring […]
11 ways to reduce the attrition rate in your call centre
The employee attrition rate in a call centre can have a significant impact on the success and profitability of an organisation. A high staff turnover can be costly, time consuming and disruptive to business operations. It is therefore essential for organisations to take proactive steps to reduce their attrition rate. This article will provide practical […]
Forecasting Employee Attrition: How to Get Ahead of the Curve
Employee attrition can be costly for any business. It can mean losing key talent, and it can also come with hefty recruitment fees. In order to ensure that your organization’s attrition rate is as low as possible, you must be able to accurately forecast employee attrition. But how do you do this? Let’s take a […]
41 Employee Retention Ideas (That Actually Work)
Employee retention is simply keeping those whom you wish to keep and letting go of those whom you do not wish to keep. However, retaining top talent requires regular work. People’s priorities change, as do organizational objectives. However, what shouldn’t change is a relentless commitment to making people feel welcomed, included, and appreciated in the […]
5 Big Factors Affecting Employee Attrition
Imagine you’re in a job that you don’t like and you decide to leave. Now imagine that you’re in a job that you love but you have to relocate and reluctantly resign. On a company’s side of things, both of these situations lead to the same outcome; turnover, but they are very different situations with […]
Attrition Rate: What it Means and How To Calculate It
Confused between terms like attrition rate, turnover rate, and churn rate? Want to know how to calculate them and work out your actual attrition rate? Then this post is for you. We’ll teach you how to calculate it and show you why keeping a healthy attrition rate matters. What is Attrition Rate, and Why Does […]
Good Turnover: When Staff Attrition Can Actually Be Healthy
In 1982, researchers Katz and Allen, discovered that team performance increased after 1.5 years of average team tenure but after 5 years it started to decline. This landmark study raised a new question for business leaders; can losing staff be healthy for your company? Staff turnover is often categorised as ‘bad’, but this isn’t always the […]