Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
Why Not All Realistic Job Assessments Are Equal
You set up a realistic job assessment for your latest open role. Candidates log in, answer a few scenario-based questions, and receive a score. You get a neat dashboard showing who performed best. The process feels efficient. But are you actually evaluating if the candidate fits the reality of the job, or are you just […]
8 Best Video Interview Software Tools to Streamline Hiring
Introduction Hiring top talent has never been more competitive, or more virtual. With distributed teams and busy schedules, video interview software has become an essential tool for recruiters, hiring managers, and HR professionals looking to evaluate candidates efficiently while delivering a great experience. In this post, we’ll cover the 8 best video interview tools, explain […]
Is your pre-hire assessment predictive of performance?
Most hiring assessments claim to be science-backed. But how many truly predict performance? From personality profiles to gamified puzzles, pre-hire assessments have exploded in popularity. But for all the bells and buzzwords, most have a fundamental problem: they aren’t actually predictive of on-the-job performance. And if they’re not measuring what success looks like in your […]
Zero-Hours Contract Hiring Practices: Why Businesses Must Rethink Overhiring in UK Employment Reforms
Zero-hours contracts have long been a go-to solution for businesses needing seasonal or flexible workers in a broad range of industries, including hospitality, healthcare, and retail. An estimated 1.1 million people in the UK are currently engaged under these contracts, with numbers rising sharply during peak hiring seasons. However, regulatory changes are set to challenge […]
Enhancing entry-level hiring with Realistic Job Assessments at goeasy
goeasy, a leading provider of consumer loans in Canada, aimed to transform their entry-level hiring process and selected ThriveMap’s pre-hire assessment tools. In this interview, Mark Michel, goeasy’s Retail Talent Acquisition Manager shares how incorporating Realistic Job Assessments into their entry-level hiring process has transformed their recruitment strategy. Here’s what he had to say: Q: […]
Best recruitment methods for call centres
Call centers are the backbone of customer service for many businesses, handling a myriad of enquiries and concerns daily. However, the traditional recruitment methods used by most call centers often fall short, leading to challenges such as high attrition rates and mismatched skill sets among employees. Pitfall of current call centre recruitment methods At the […]
High Volume Contact Centre Recruitment: Best Practice Process
High churn, poor candidate experience, and elevated costs can all be symptoms of a recruitment process that needs reviewing and updating. In this article, Chris Platts, CEO of ThriveMap, walks you through a step-by-step process to streamline your contact centre staff recruitment, offering tips to cut costs, optimise hiring efficiency, prioritise an exceptional candidate experience, […]
5 High-Volume Hiring Set Up Essentials
Effective high-volume hiring demands meticulous organisation and strategic planning. In this guide, we explore the five essential components crucial for successful high-volume recruitment. Let’s dive into the details. 1) Choose an ATS set up for high volume hiring Selecting the appropriate Applicant Tracking System (ATS) is pivotal for successful high-volume hiring. While managing candidates via […]
How to achieve hiring criteria alignment in the recruitment process
Ensuring alignment among stakeholders on hiring criteria is paramount for an efficient, equitable, and successful recruitment process. Misalignment can lead to hiring the wrong candidates or erroneously rejecting strong candidates, resulting in prolonged hiring timelines and unnecessary friction. Here, Chris Platts, CEO at ThriveMap, talks through a streamlined approach to achieve alignment among different stakeholders: […]