Field notes on hiring people for frontline work.
Hire smarter with our best articles, case studies, tips and tools.
AI Screening Bias Problem: Why Fairer Hiring Still Fails
Why “Fairer” Hiring Still Fails to Deliver Better Outcomes There’s a growing belief in hiring: ? AI will solve bias. And on the surface, that’s happening. AI screening tools can: Compared to manual CV screening, that’s a clear step forward. But focusing only on bias misses a bigger issue. ? Because even if hiring becomes […]
The hidden “tests” candidates face — and why entry-level hiring needs proper processes
A guide to fair, consistent, and predictive selection methods for entry-level hiring. Every week another Reddit post goes viral, exposing the strange, improvised “tests” candidates face. And this week, one Reddit post summed up the whole problem in a single screenshot. A hiring manager proudly described their “punctuality test”: They join a Zoom call 15 […]
The 4 biggest mistakes recruiters make when using personality tests for hiring
Personality tests can be useful tools in the right context. They offer structure, they give teams a shared language, and they can help people understand how they prefer to work. But when recruiters start using personality tests for hiring — especially as part of high-volume or frontline recruitment — things often go wrong. Misinterpretation, overconfidence […]
How to avoid unconscious bias with skills-based testing
Unconscious bias isn’t always loud — it often hides inside good intentions. It lives in the assumptions behind a “gut feeling”, in the comfort of a familiar background, or in the small design choices that decide who gets seen and who gets sidelined. The paradox is this: even when organisations move to skills-based testing to […]
AI Bias in Hiring: What You Need to Know
Artificial Intelligence (AI) has transformed hiring by automating tasks like resume screening, candidate selection, and interviewing. AI-powered systems promise to reduce bias, increase efficiency, and deliver better hiring outcomes. However, AI is imperfect and can be biased if incorrectly designed and trained. In this article, we’ll define AI bias in hiring, explore the different types […]
How to avoid adverse impact in your pre-employment process
Creating a business that is both inclusive and diverse is essential in today’s world. Diverse teams are 35% more likely to outperform competitors, are 87% better at making decisions, and have 19% higher rates of innovation. However, despite efforts to appear inclusive, adverse impact often undermines hiring processes, hindering the chances of certain groups. Discover […]
Hiring bias: 16 types of bias (and how to prevent them)
Diversity, inclusion and unconscious bias are buzzwords in recruitment right now. The benefits of increasing the diversity of your company workforce are beyond question (more on that later), and the Black Lives Matter protests have forced CEOs to look at their own hiring practices more closely. This involves learning more about the cognitive biases that […]
Diversity Training: 5 Alternatives to Bias Training
Attitudes to diversity are changing. #BlackLivesMatter is a movement, not a moment. And it’s put recruitment and recruiter bias firmly in the spotlight. Talent Acquisition leaders across the world are desperately seeking to ascertain whether their hiring practices are fair and inclusive. A range of diversity-friendly tools and training programs are here to help, but […]
Hiring Discrimination: 6 Tips to Reduce It
Unfortunately hiring discrimination is on the rise. A recent study on employee charge trends found that 12% of U.S. businesses have had an employment charge filed against them. In this article, we’ll discuss 6 tips to reduce hiring discrimination, explain why it’s important and why fairer hiring leads to increased employee diversity. What is hiring […]